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P.O. Box 40-60409, Mitunguu, Kenya
Mobile: +254-728-779-792 / +254-769-016-155
Email: alexkinyua87@gmail.com | alexmbiti@yahoo.com
P.O. Box 40-60409, Mitunguu, Kenya
Mobile: +254-728-779-792 / +254-769-016-155
Email: alexkinyua87@gmail.com | alexmbiti@yahoo.com
CAREER PROFILE SUMMARY
Alex Kinyua is an accomplished Ecotourism & Hospitality professional with expertise in providing high-value services and exceptional client experiences within the tourism and hospitality industry. With extensive hands-on experience in service delivery, team collaboration, client satisfaction, food and beverage management, and complaint resolution, he is driven to continuously improve customer service standards. He is also adept at handling additional responsibilities outside his current scope and quickly learning new skills as needed.
Key Highlights:
Expertise in client service management, loyalty retention, and service coordination.
Strong problem-solving and communication skills.
Proficiency in Microsoft Office Suite and digital survey tools.
Experience in market analysis, customer relations, and operational efficiency.
EDUCATION BACKGROUND
Bachelor of Science in Eco-Tourism and Hospitality Management, Kisii University, Kenya (2016) -
Kenya Certificate of Secondary Education, Njuri High School, Kenya (2010)
Kenya Certificate of Primary Education, MCK Nkarini Primary School, Kenya (2005)
PROFESSIONAL TRAININGS
Data Collection and Analysis using Kobo Collect and ODK
Customer Service and Client Relations Management
Environmental Impact Assessment Training
KEY SKILLS AND COMPETENCIES
Client Service Management: Strong background in customer relations, loyalty retention, and service coordination.
Monitoring and Evaluation: Experience in data collection, baseline surveys, and qualitative analysis.
Sales and Marketing: Expertise in market analysis, sales performance evaluation, and customer engagement.
Team Leadership: Ability to manage teams, assign tasks, and oversee operations efficiently.
Technical Proficiency: Skilled in Microsoft Word, Excel, internet research, and email management.
WORK HISTORY
May 2024 – September 2024: Enumerator, Centre for Agricultural Bioscience International (CABI)
Conducted baseline survey on socio-economic data collection in Embu and TharakaNithi on Papaya Mealybug biological control.
Assessed farmers' knowledge, attitudes, and practices (KAPs) towards biological control.
October 2024 – December 2024: Enumerator, A. ASAL Master Plan Survey
Conducted baseline survey in Northern Tharaka using Kobo Collect.
Helped develop a master plan to guide policy for marginalized groups at county and national levels.
January 2024 – April 2024: Acting Manager, Mt. Kenya Beer Distributors Limited – Embu, Kenya
Conducted market analysis to identify gaps and opportunities.
Managed sales operations, reviewed reports, and developed strategic sales plans.
Oversaw customer base expansion through strategic planning and execution.
November 2023 – January 2024: Key Account Manager, Mt. Kenya Beer Distributors Limited
Managed customer accounts, calculated discounts, and followed up on payments.
Visited customers to check stock levels and negotiate agreements.
December 2022 – April 2024: Sales Supervisor, Mt. Kenya Beer Distributors Limited
Reviewed sales reports, conducted market visits, and assessed competition.
Led sales meetings and coached sales staff on best practices.
March 2019 –November 2022: Salesperson
Generated new sales leads and maintained excellent customer service.
Promoted products and resolved customer complaints effectively.
Monitored stock levels, created awareness of promotions, and maintained client relationships.
November 2018 –February 2019: Casual Worker
Assisted in stock deliveries and truck loading/unloading.
Supported the team in stock management and deliveries.
June 2018 –November 2018: Landscaping Worker, NJUCA (Ruiru)
Leveled ground, planted, and maintained landscaping projects.
Managed watering, manuring, and flower care.
August 2017 – October 2017: Enumerator, Kenya Agricultural and Livestock Research Organization (KALRO)
Conducted household surveys to assess agricultural practices.
Evaluated the adoption of new farming practices and their impact.
April 2017 – June 2017: Enumerator, CHAP KAP Survey
Conducted community health assessment surveys on cancer awareness among women—toknow the knowledge WOMEN in the community had on cancer affecting them (Breast, Cervical and Lung) and TB on kids.
June 2017 – July 2017: Verification Clerk, Independent Electoral and Boundaries Commission (IEBC)
Facilitated voter registration, verification and ensured data security.
September 2016 – December 2016: Construction Worker, NJUCA Consolidated Company Limited
· Supported construction of Ruiru Standard Railway Station.
· Managed concrete mixing, material handling, and site safety.
September 2015 – December 2015: Intern, Nkubu Heritage Hotel
· RotatedthroughStores,Housekeeping,andReceptiondepartments,managinginventory,guestrelations,and cleanliness standards.
INTERESTS
Networking, traveling, nature walks, sightseeing, and watching documentaries.
REFERENCES
Available upon request
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